Refund policy
Return & Refund Policy
We want you to feel confident shopping with Estoria. If something isn’t quite right with your order, we’re here to help.
30 Day Returns
We offer a 30 day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at helpshopestoria@gmail.com.
If your return is accepted, we will provide you with the return instructions and the address to which your item should be sent. Please do not send an item back before contacting us, as returns sent without prior approval may not be accepted.
For any questions regarding a return, you can contact us at helpshopestoria@gmail.com.
Damages & Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible at helpshopestoria@gmail.com. Include your order number and clear photographs of the issue where applicable so our team can review it and help resolve the situation.
Exceptions & Non Returnable Items
Items that have been worn, used, damaged after delivery, altered, or returned without their original tags or packaging may not be eligible for a return.
Personalised or custom made items are also not eligible for return unless they arrive damaged or defective.
Gift cards are non returnable.
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
If you would like a different item, colour, or style, the quickest option is to request a return for your original item. Once your return has been accepted, you can place a separate order for the item you would prefer.
European Union 14 Day Cooling Off Period
If your order is being delivered into the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason, subject to applicable consumer law.
The item must be returned in the same condition in which it was received, unworn and unused, with its original tags and packaging. Proof of purchase may also be required.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process and display the refund after it has been issued by Estoria.
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact us at helpshopestoria@gmail.com.