Shipping policy

Shipping Policy

At Estória, we aim to make your shopping experience as smooth as possible, from placing your order to receiving it at your door.

Order Processing

Orders are typically processed within 1–3 business days. During periods of high demand, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

Shipping & Delivery

Our estimated delivery time is 5–10 business days after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and other circumstances outside of our control.

Occasional delays may occur due to carrier disruptions, customs processing, severe weather, peak shopping periods, or other unforeseen circumstances.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address or contact information provided at checkout where tracking is available.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once processing has begun.

Estória cannot guarantee replacement or reimbursement for orders delivered to an incorrectly entered address.

Lost or Missing Packages

If your tracking information shows that your order has not arrived within the expected delivery period, please contact us so we can assist you in investigating the shipment.

If a package is marked as delivered but cannot be located, we recommend first checking around the delivery location, with household members or neighbours, and contacting the shipping carrier.

Multiple Packages

In some cases, items within the same order may be shipped separately. If this happens, you may receive more than one tracking number and your items may arrive at different times.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import charges depending on the destination country’s regulations. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Questions About Your Order

If you have any questions about shipping or an existing order, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Thank you for shopping with Estória.